Below is a list of our Frequently Asked Questions.  If there is something not on this list that you would like to know about, please contact us so that we can provide an answer for you.


What is a Virtual Assistant?

A Virtual Assistant (or VA) is a professional office assistant who provides administrative support to clients (either on an ongoing basis or as needed), remotely from their own office.

VAs are independent contractors and not employees, therefore saving you the cost of hiring someone to be present full-time in your office.

They are multi skilled, extremely flexible and are willing to tackle anything!

How do VAs work?

A Virtual Assistant works from their own home office and is able to do any of the tasks that an executive assistant, personal assistant, secretary or other administrative staff member is able to do.

Anything an administrative assistant can do in the office can be done virtually by using phone, email, instant messaging, Skype, postal services, courier services, together with cloud technology that is now available, such as Dropbox and Google Drive.

What are the benefits of working with a VA?

  • There are no associated expenses of a full time employee, such as PAYG, holiday pay, hiring a temp to cover holidays, personal leave, sick leave, superannuation, training and, idle time.
  • There is no need to supply office furniture, computers, phone lines, stationery, or office space if using VA services.
  • VAs can also be there to assist overloaded staff get through their work during busy periods as you can access as much or as little support as you need.  Platinum Assistant Services only charges for the hours worked, so no time is wasted on breaks, or dealing with other issues.
What tasks can a VA do?

VAs can do anything an in-house executive assistant can do.  Here are just a few things a VA can help you with:

  • Audio Transcription
  • Word processing
  • Document formatting
  • Creating and editing PowerPoint Presentations
  • Email Management
  • Diary Management
  • Event Management
  • Travel Management
  • Email Marketing

For a full list of services that Platinum Assistant Services offer, please see our Services page.

How much do you charge?

Virtual Assistants charge by the hour for any tasks performed.  For more information on our hourly rate or available packages, click here to view our full list of services.

What hours do you work?

Our VA is available for work between 9.00am to 3.00pm, Monday to Friday, unless notified otherwise.

Do you answer phone calls?

Our VA is available for work between 9.00am to 3.00pm, Monday to Friday, unless notified otherwise.